![]() ![]() If you require additional assistance you can reach out to support by submitting a support request below. Click on the " Activate on this device" button and allow communication from browser to SoundID Reference app.Paste or type in your existing SoundID Reference activation license, then click the " Register" button Use your extra license seats from your existing Trend Micro subscription to activate other Trend Micro programs.Click on the " Register a new license button".Confirm the action by clicking on the " Remove" button one more time.Copy your existing SoundID Reference license to a safe place.If the troubleshooting steps above did not result in the issue resolution, we recommend removing your SoundID Reference license from your Sonarworks Account and registering it one more time. Removing SoundID Reference license from Sonarworks Account Return to your Sonarworks Account and activate SoundID Reference on your computer by clicking on the " Activate on this device" button. Allow the browser to launch SoundID Reference.IMPORTANT! By default, the location above will be hidden, visit this guide on how to make show hidden files. Windows: C:\Users\Your_Username\AppData\Local\Sonarworks\SoundID Reference MacOS: Macintosh HD/Users/your_username/Library/Sonarworks/SoundID Reference Delete license.json and user.json files from your computer:.Log in to your Sonarworks Account, under SoundID Reference license, click on the " Manage" button, deactivate your computer in use by clicking on the " Deactivate" right from your computer name - License Deactivation guide.Fully deactivating SoundID Reference License If you are experiencing an issue with the SoundID Reference app not launching or crashing after you have activated a full license, this article will provide you with troubleshooting steps to resolve the issue. Resolution version: 5.2.0.66 - Download here
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